Returns Policy

Providing the item(s) is/are returned (at the expense of the purchaser) in as new unused condition in the original undamaged packaging we are happy to accept the item(s) as a return and credit your card for the initial product(s) purchase price less original shipping/handling costs.

-unless-

The item(s) being returned were received either damaged or broken; or incorrect item(s) were sent by us; then the total initial purchase price, including initial shipping/handling costs, will be credited to your card.

Also please note that purchases returned to us by either Fastway Couriers or Australia Post as undeliverable will be refunded (providing the items meet the requirements outlined in the first paragraph of "Returns policy" above) less the original freight/shipping costs. If you request a redelivery of the returned item, a second freight charge, identical to the initial freight amount, will need to be paid.

Exchange Policy

Providing the item(s) is/are returned (at the expense of the purchaser) in as new unused condition in the original undamaged packaging we are happy to accept the item(s) for an exchange and credit the initial product(s) purchase price only against the cost of the replacement item(s). Initial shipping/handling costs will not be credited, and the replacement item(s) being sent will incur their own shipping/handling charges.

-unless-

The items being exchanged were received either damaged or broken; or incorrect item(s) were sent by us; then the total initial purchase price, including initial shipping/handling costs, will be credited against exchange item(s).

Refunds and Order Cancellation Policy

Any item(s) ordered that are either out of stock or wish to be cancelled may be fully refunded at the request of the purchaser. This refund applies to the total purchase price, including shipping/handling charges.

-unless-

The item(s) ordered have been dispatched prior to the refund/cancellation request. In such an event, the refund/cancellation becomes either a "Return" or an "Exchange".

Shipping Policy

All item(s) ordered will be shipped via Fastway Couriers or Australia Post; providing goods ordered are in stock, orders are generally dispatched either the same of the next available working day.

N.B. Only Australia Post can be used for P.O. Box addresses and Express deliveries.

Goods Supply Policy

Every effort is made to provide all the products listed for purchase on this site be available for immediate dispatch. However, some delays may be inevitable due to the lack of continuity of supply from our wholesalers due to our ordering cycles and supplier out-of-stocks.

This site is a showcase of the goods and their prices that Petland stocks on the shelves in store and also sell via the website. We do not warehouse the goods for sale and therefore run out of any particuler product from time to time. Most products are re-ordered every Sunday via fax and those orders usually arrive in store the following Thursday.

We advertise and sell our shop stock online; we do not bulk order or warehouse the items listed on the site. This means that inevitably we will run out of stock of some lines from time to time; most items that are out of stock can be ordered into store within a 7 - 10 day period.

We will inform you of any out of stock items and any expected delays in re-supply. In such an event please refer to our "Refunds and Cancellation" policy.

Confidentiality, Privacy & Security Policy

Any personal information obtained by Petland in conducting and operating the purchases on this web-site will be treated in the strictest confidence and not divulged (in part or full), in any manner, way, shape or form to any other person, persons, establishments, data bases, companies, businesses, business houses or corporations.

Petland utilises a secure payment gateway, "e-way", for your credit card transactions and therefore we do not see, store or record your card details. All we see is the item(s) purchased, your name and the address to send them to. This is added security for our clients whereby none of your details are stored or recorded and therefore cannot be obtained electronically. 

Pricing Policy

Please note that prices stated on this web site are for on-line shopping only. Prices on identical items in-store may vary - they are sold at normal retail pricing at Petland, 54 Colbee Court, Phillip, A.C.T; this possible increase in price is due to the usual higher store overheads that need to be covered by in-store sales (e.g. rent, public liability insurance, wages, etc).

The web site store is a seperate business activity that attracts the usual lower overheads associated with this type of store; therefore the prices are usually cheaper, even with the freight component added to the selling price.

Special Orders Policy

Any item(s) that are special orders (e.g. non stock lines) are non-returnable, non-exchangable and non-refundable.

Website Orders Policy

All orders will be dispatched by either Fastway Couriers or Australia Post

-unless-

the purchaser indicates on the order their preference for holding the order in store for collection by the purchaser or agent. This option is available however the freight/postage fee is still applied; it cannot be deducted. Please note a copy of the order should be brought for proof of ownership when collecting from the store.