Returns policy

Providing the item(s) is/are returned (at the expense of the purchaser) in as new unused condition in the original undamaged packaging we are happy to accept the item(s) as a return and credit your card for the initial product(s) purchase price less original shipping/handling costs.

-unless-

The item(s) being returned were received either damaged or broken; or incorrect item(s) were sent by us; then the total initial purchase price, including initial shipping/handling costs, will be credited to your card.

Exchange policy

Providing the item(s) is/are returned (at the expense of the purchaser) in as new unused condition in the original undamaged packaging we are happy to accept the item(s) for an exchange and credit the initial product(s) purchase price only against the cost of the replacement item(s). Initial shipping/handling costs will not be credited, and the replacement item(s) being sent will incur their own shipping/handling charges.

-unless-

The items being exchanged were received either damaged or broken; or incorrect item(s) were sent by us; then the total initial purchase price, including initial shipping/handling costs, will be credited against exchange item(s).

Refunds and cancellation policy

Any item(s) ordered that are either out of stock or wish to be cancelled may be fully refunded at the request of the purchaser. This refund applies to the total purchase price, including shipping/handling charges.

-unless-

The item(s) ordered have been dispatched prior to the refund/cancellation request. In such an event, the refund/cancellation becomes either a "Return" or an "Exchange".

Shipping policy

All item(s) ordered will be shipped via Australia Post or Fastway couriers.

Goods supply policy

Every effort is made to provide all the products listed for purchase on this site be available for immediate dispatch. However, some delays may be inevitable due to the lack of continuity of supply from our wholesalers.

We will inform you of any out of stock items and any expected delays in re-supply. In such an event please refer to our "Refunds and Cancellation" policy.

Confidentiality/privacy/security policy

Any personal information obtained by Petland in conducting and operating the purchases on this web-site will be treated in the strictest confidence and not divulged (in part or full), in any manner, way, shape or form to any other person, persons, establishments, data bases, companies, businesses, business houses or corporations.

Petland utilises a secure payment gateway, "e-way", for your credit card transactions and therefore we do not see, store or record your card details. All we see is the item(s) purchased, your name and the address to send them to. This is added security for our clients whereby if a person hacks into our system they cannot obtain your card details.

Alternatively, for added security of card details, you can use a card such as a Visa debit card to utilise only the funds that are in the account at any one time by depositing the amount you wish to spend prior to ordering. 

Pricing policy

Please note that prices stated on this web site are for on-line shopping only. Prices on identical items in-store do vary; this is due to the usual higher store overheads especially public liability.

The web site store is a seperate business activity that attracts the usual lower overheads associated with this type of store; therefore the prices are usually cheaper, even with the freight component added to the selling price.

Special orders policy

Any item(s) that are special orders (e.g. non stock lines) are non-returnable, non-exchangable and non-refundable.