Returns & Change of Mind Policy

Providing the item(s) is/are returned (at the expense of the purchaser) in as new unused condition in the original undamaged & unopened packaging we are happy to accept the item(s) as a return and refund your credit your card or bank account for the initial product(s) purchase price. The original shipping/handling costs can not be refunded.

Also please note that purchases returned to us by either Fastway Couriers or Australia Post as undeliverable will be refunded (providing the items meet the requirements outlined in the first paragraph of "Returns policy" above) less the original freight/shipping costs. If you request a redelivery of the returned item, a second freight charge, identical to the initial freight amount, will need to be paid.

Exchange Policy

Providing the item(s) is/are returned (at the expense of the purchaser) in as new unused condition in the original undamaged & unopened packaging we are happy to accept the item(s) for an exchange and credit the initial product(s) purchase price only against the cost of the replacement item(s). Initial shipping/handling costs will not be credited, and the replacement item(s) being sent will incur their own shipping/handling charges.

Damaged/Faulty Goods & Warranty Policy

Any goods dispatched by Petland and are received by the purchaser either damaged or faulty will need to be returned to us at the purchaser's expense for any possible refund, replacement, exchange or warranty claim. Similarly, any possible warranty claims will require the item(s) to be returned to us at the expense of the purchaser for consideration/assessment.

Refunds and Order Cancellation Policy

Any item(s) ordered that are either out of stock or wish to be cancelled may be fully refunded at the request of the purchaser. This refund applies to the total purchase price, including shipping/handling charges.

-unless-

The item(s) ordered have been dispatched prior to the refund/cancellation request. In such an event, the refund/cancellation becomes either a "Return" or an "Exchange".

Shipping Policy

All item(s) ordered will be shipped via Fastway Couriers or Australia Post; providing goods ordered are in stock, orders are generally dispatched either the same or the next available working day.

N.B. Only Australia Post can be used for P.O. Box addresses and Express deliveries.

Goods Supply Policy

Every effort is made to provide some selected high-turnover items are available for immediate dispatch. All other items may need to be ordered in to stock via our weekly order schedules - i.e. every Monday morning; these weekly orders usually arrive aroung the Thursday following. However, some delays may be inevitable due to the lack of continuity of supply from our wholesalers due to our ordering cycles and supplier out-of-stocks.

This site is a showcase of the goods and their prices that Petland sells via our website. We do not warehouse the goods for sale and therefore most itwems will need to be ordered in to complete your purchase. Most products are re-ordered every Monday morning via fax and those orders usually arrive in store the following Thursday.

This site advertises products we sell online; we do not bulk order or warehouse the items listed on the site. This means that most items need to be ordered into store within a 7 - 10 day period.

We will inform you of any out of stock items and any expected delays in re-supply. In such an event please refer to our "Refunds and Cancellation" policy.

Confidentiality, Privacy & Security Policy

Any personal information obtained by Petland in conducting and operating the purchases on this web-site will be treated in the strictest confidence and not divulged (in part or full), in any manner, way, shape or form to any other person, persons, establishments, data bases, companies, businesses, business houses or corporations.

Petland utilises a secure payment gateway, "e-way", for your credit card transactions and therefore we do not see, store or record your card details. All we see is the item(s) purchased, your name and the address to send them to. This is added security for our clients whereby none of your details are stored or recorded and therefore cannot be obtained electronically. 

Special Orders Policy

Any item(s) that are special orders (e.g. non stock lines) are non-returnable, non-exchangable and non-refundable once ordered.